Last updated: 18 September 2026
This policy operates together with your rights under applicable South African consumer law. Nothing here limits rights that cannot lawfully be excluded.
30-day refund for defective goods
If your IZWI product arrives defective, develops a manufacturing defect, or is materially non-conforming within 30 days of delivery, you may request a full refund to your original payment method. Contact us through the Contact IZWI page with your order number and details of the defect. Clear photos or a short video may help us assess the issue quickly.
Once the defect is confirmed, we will arrange the return where required and process the refund without charging you a return-shipping fee for the defective item.
Your statutory rights remain protected
The 30-day defective-goods refund above is an IZWI store commitment and does not replace or reduce any additional rights you may have under applicable South African consumer law. Where the Consumer Protection Act applies, qualifying defective, unsafe or non-conforming goods may carry remedies beyond the first 30 days.
Cooling-off rights for eligible online purchases
Where the cooling-off provisions of the Electronic Communications and Transactions Act apply to your transaction, you may cancel an eligible online purchase without reason within the period provided by law. The direct cost of returning goods may be for your account where the law permits this.
How to request a return
Use our Contact IZWI page and include your order number, the item you wish to return and the reason for the request. For a damaged or defective item, please include clear photographs or other useful details where reasonably possible.
Change-of-mind returns
Where a statutory cooling-off right applies, we will honour it in accordance with the law. Outside those statutory rights, change-of-mind returns may be assessed case by case before the item is used or damaged.
Refund timing
Approved refunds are issued to the original payment method unless another lawful arrangement is agreed. Your bank or payment provider may require additional time to reflect the refund after we issue it.
Misuse or unauthorised modification
Claims may be declined where damage results solely from misuse, unauthorised modification or failure to follow supplied care instructions, while preserving all rights that cannot lawfully be excluded.